Warranty Policy

Effective as of 1st April 2023

At Sonic Lamb, we take pride in the quality and craftsmanship of our headphones. This Warranty Policy outlines the terms and conditions applicable to warranty coverage, claims, and services related to our products.

1. Warranty Duration

  • Headphones are covered under a limited warranty of 1 year from the date of purchase.
  • Accessories (earpads, travel case, cables, microphones, jute bags, etc.) are not covered.
  • The warranty starts from the original purchase date (invoice/order confirmation).

2. What the Warranty Covers

  • Only manufacturing defects are covered.
  • Not covered: wear & tear, misuse, accidents, unauthorized repairs, poor packaging.
  • We will repair or replace (refurbished/new based on availability).
  • Warranty is provided only by Sonic Lamb.
  • Customers must ship products to the designated service center.
  • Non-warranty cases will require advance payment.
  • Original packaging is mandatory for warranty claims.

3. Accessories

Accessories like earpads, cables, microphones are not covered under warranty.

4. Proof of Purchase

  • Valid invoice or order ID is required.
  • Product must be registered on website/app.

5. Warranty Claim Process

  • Contact Sonic Lamb support team to initiate claim.
  • All services handled only by Sonic Lamb.
  • Customer ships product → we inspect → repair/replace → return.
  • India: Shipping both ways covered.
  • International: Customer pays shipping to us.

6. Limitations

  • Valid for India & international customers.
  • Non-transferable (only original buyer).

7. Repair Timelines

Completed within 30 days after receiving product.

8. Out-of-Warranty Support

Paid repair service is available.

9. Additional Notes

  • Keep original packaging during warranty period.
  • Extended warranty may be available via referral programs.